When Should I Contact The DSST Exam Team?

When to Contact Prometric

Navigating the DSST exam process can sometimes be challenging, and there may be instances where you need to reach out to the DSST Exam Team for assistance.

Whether you have questions about exam registration, need accommodations, or require support with your exam scores or transcripts, the DSST Exam Team is available to help you every step of the way.

Understanding when and how to contact the DSST Exam Team can ensure you receive the support you need to complete your DSST exam successfully.

In this guide, we'll explore common issues that may arise and provide guidance on when to contact the DSST Exam Team for assistance.

If you face any of the issues below, please get in touch with the DSST Exam Team.

Score Reports

If you need to supply a 4-digit Institutional Score Report Recipient Code.
If you want a copy of your score report for your records.
If you need your previous exam results sent to another institution.

Other Common Issues

If you forgot your exam login (username).
You're unable to access your online exam profile.
Your Military exam score is on hold for payment reasons.
If you request a re-evaluation of the DSST Principles of Public Speaking - "Speech Section" of the exam.